Elsewhere
Refunds
Last updated 21 September 2026
Seven days, no argument. If Elsewhere doesn't work on your device, or isn't what you expected, email us within seven days of buying and we'll refund you in full.
How to ask
Email support@elsewheregps.com from the address you bought with. You don't have to explain yourself, though if something broke we'd genuinely like to know which part — it's usually fixable.
Refunds go back to the original payment method. Your bank decides how long that takes; five to ten working days is typical.
What happens to your licence
It's switched off, and the iPhone seat attached to it is released — so that phone is free to be used on a future licence, yours or anyone's. The app stops being able to start new spoofs.
After seven days
Subscriptions can be cancelled any time and run to the end of the period you've paid for; we don't pro-rate part-months. For Lifetime purchases past seven days, write to us anyway — if the product is at fault we'd rather fix it or refund it than have you stuck with something that doesn't work.
Please write before charging back
A chargeback costs us a fee and takes weeks, and it lands in the same inbox a refund request would have — only slower, and with your licence suspended automatically. Ask us first; we've never refused a reasonable refund.